Job Objective:
The Collector is responsible for managing the collection of outstanding debts and ensuring timely payments from clients, contributing to the financial health of the organization.
Responsibilities:
Debt Collection: Contact clients to collect overdue payments through phone calls, emails, or in-person visits.
Record Keeping: Maintain accurate records of all collection activities and update client accounts accordingly.
Negotiation: Negotiate payment plans with clients who are unable to pay in full, ensuring mutually beneficial arrangements.
Reporting: Prepare regular reports on collection progress and outstanding debts for management review.
Customer Service: Address client inquiries and concerns related to their accounts and payment status.
Compliance: Ensure all collection activities comply with relevant laws and company policies.
Collaboration: Work closely with other departments, such as sales and customer service, to resolve issues related to payments.
Qualifications:
High school diploma or equivalent; a degree in finance or a related field is a plus.
Previous experience in collections or customer service is preferred.
